Guest Relations and Quality Manager
Продажи и маркетинг
Main responsibilities will be:
- The control of QPR Standards across all departments,
- The daily training via OJS in ALL departments on QPR related standards,
- Attitude assessment of departments and collection of guest feedback.
- Responsible for Medallia, Booking.com feedback, Tripadvisor etc.
- The training plan
- Follow up issues within service, guest feedback, QPR issues etc.
- The Guest Relations and Quality Manager should be an outgoing open person, who is reliable.
- You should be creative and open to new ways.
- Need experience with staff-responsibility is highly appreciated but not a must.
- Experience in hotel business not less than 5 years.
- Fluent knowledge of Russian and very good knowledge of English are essential.