Receptionist

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Департаменты: 
Фронт-офис
Город: 
Москва
Компенсация: 
от 32000 gross
Отель: 
Ибис Москва Октябрьское Поле
Описание вакансии: 

Your duties will include:

  • To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
  • To find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel.
  • To carry out all necessary operations when guests arrive and depart (check-in/ check-out)
  • Respond to a wide range of guest requests and promote hotel facilities
  • Manage invoicing payments and cash operations during the shift
  • Check the “room report” and keep housekeeping informed of any modifications
  • Taking accommodation bookings over the phone, via email and the Internet
  • Process and input group enquiries and reservations
  • Customer service support via phone and email

What profile are we looking for?

  • Language - English advanced
  • Guest-oriented and service minded
  • Good interpersonal skills
  • Sales oriented
  • Ability to listen and anticipate
  • Diplomacy and self-control
  • Well organized
  • Smile!

We offer:

  • Schedule 2/2 day/night
  • Stable work in accordance with Russian Labor Code in an international company;
  • Young & friendly team;
  • Free meals in hotel cafeteria;
  • Opportunities for professional and career growth;
  • Loyalty Program for employees «Bienvenue ACCOR», which offers discounts on accommodation in hotels and group services (car-rental service, restaurants, SPA- centers, etc.).
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