Senior Administrator(Reception&Bar) \Старший администратор
Intercontinental Hotels Group operate and franchise more than 5300 hotels, offering close to 800 000 guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
NEW HOLIDAY INN EXPRESS MOSCOW BAUMANSKAYA HOTEL (we've opened in March 2019) - is a modern smart hotel near with Next Generation rooms and All Day Dining and Express Start™ Breakfast included.Holiday Inn Express® Moscow – Baumanskaya hotel is a 7-minute walk from Baumanskaya metro station.
We are inviting the candidate for the position of Senior administrator to join our team:
Your duties will include:
· To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel (Front Office and F&B - bar, cafe)
· To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
· To carryout all necessary operations when guests arrive and depart (check-in/ check-out)
· Take guests orders in the Express bar and accurately input into the Micros (Symphony) system
· Respond to a wide range of guest requests and promote hotel facilities
· Manage invoicing payments and cash operations during the day shift
· Check the “room report” and keep housekeeping informed of any modifications
· To take reservations and business enquiries out of office hours.
What profile are we looking for?
· Language - English advanced
· Experience in hospitality on the position of receptionist, night auditor or supervisor
· Work experience in the international hotel company will be an advantage
· Knowledge of specialized hotel programs (Opera, Micros)
· Guest-oriented and service minded
· Diplomacy and self-control
· Well- organised
· Ability to listen and anticipate
· Day and Night shifts ( 2/2 9.00-21.00 or 21.00-9.00)
· Young and friendly team
· Free meals in staff canteen
· Medical insurance
· Loyalty program for employees
· Location: 7-minute walk from Baumanskaya metro station
· Opportunities for professional and career growth in IHG
Do you have what it takes to be a leader in the world's most global hotel company? If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.