Night reception supervisor/ Ночной супервайзер отдела приема и размещения

Департаменты: 
Фронт-офис
Город: 
Москва
Компенсация: 
47 000
Отель: 
Гостиничный комплекс Меркюр ибис Адажио Москва Павелецкая Бахрушина
Контактный телефон: 
+7 (495) 720-53-09
E-mail: 
h8223-hr1@accor.com
Описание вакансии: 

International group AccorHotels - European leader in the hospitality industry and service have a project in Moscow city, near metro Paveletskaya - Hotel complex Accor Mercure ibis Adagio Moscow Paveletskaya Bakhrushina.

Accor hotel complex include 3 hotel brand: ibis-Mercure-Adagio with 433 rooms (190 rooms in ibis, 149 rooms in Mercure & 94 rooms in Adagio), 8 conference rooms, two restaurants, two bars, fitness center, free wifi, library and other facilities.

Your duties will include:

  • To organize and control the work, ensures compliance with work discipline of Front Office department during the night shift
  • To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel
  • To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
  • To carryout all necessary operations when guests arrive and depart (check-in/ check-out)
  • Respond to a wide range of guest requests and promote hotel facilities
  • Manage invoicing payments and cash operations during the day shift
  • Check the “room report” and keep housekeeping informed of any modifications
  • To take reservations and business enquiries out of office hours.

What profile are we looking for?

  • Language - English advanced
  • Work experience in hospitality - not less than 1 year
  • Knowledge of specialized hospitality programs (OPERA, MICROS, TARS etc.)
  • Guest-oriented and service minded
  • Good interpersonal skills
  • Diplomacy and self-control
  • Well organised
  • Smile!

We offer:

  • Schedule: Night 2/2 from 20.00 till 8.00
  • Stable work in accordance with Russian Labour Code in international company
  • Free meals in staff canteen
  • Additional medical insurance
  • Young and friendly team
  • Work in modern conditions (the newest equipment‚ the technician‚ furniture‚ number fund)
  • Loyalty Program for employees «Bienvenue ACCOR», which offers discounts on accommodation in hotels and group services (car-rental service, restaurants, SPA-centers, etc.)
  • Opportunities for professional and career growth in AccorHotels group
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