Администратор

Департаменты: 
Фронт-офис
Город: 
Москва
Компенсация: 
от 40 000 gross
Отель: 
Ибис Октябрьское Поле
Контактное лицо: 
Julia Timofeeva
Контактный телефон: 
+74951238143
E-mail: 
H8981-HR@accor.com
Описание вакансии: 

Your duties will include:

  • To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
  • To find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel.
  • To carry out all necessary operations when guests arrive and depart (check-in/ check-out)
  • Respond to a wide range of guest requests and promote hotel facilities
  • Manage invoicing payments and cash operations during the shift
  • Check the “room report” and keep housekeeping informed of any modifications
  • Taking accommodation bookings over the phone, via email and the Internet
  • Process and input group enquiries and reservations
  • Customer service support via phone and email

What profile are we looking for?

  • Language - English advanced
  • Guest-oriented and service minded
  • Good interpersonal skills
  • Sales oriented
  • Ability to listen and anticipate
  • Diplomacy and self-control
  • Well organized
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