Супервайзер службы приема и размещения

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Департаменты: 
Фронт-офис
Город: 
Москва, аэропорт Внуково
Компенсация: 
55000
Отель: 
DoubleTree by Hilton Moscow Vnukovo Airport
Описание вакансии: 

NEW HOTEL, OPENING SPRING 2018 - DoubleTree by Hilton Moscow Vnukovo Airport

Embark on the most exciting journey of an opening with the fantastic hotel team on the position Front Desk Supervisor!

Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Front Office experience in the hotel
  • Fluent English & Russian
  • Knowledge PMS OPERA
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service
  • A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

  • stable work and social guarantees
  • comfortable working conditions
  • shift work schedule (2/2, 12 hours)
  • free meals
  • voluntary health insurance
  • great opportunities for learning and development
  • Hilton Travel Program for Team Members

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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